Por: Rodrigo Aquino     1919 visualizações     Tempo leitura: 4 min

Most companies today, from the small, medium, to the large multinationals, find themselves in extreme conditions of uncertainty from the point of view of continuous growth, exactly as a startup. The conditions of uncertainty arise due to:

1. Customers are looking for new products and services. In addition, they require faster and easier means to acquire them, higher quality and lower prices.
2. Increasing competition each year.
3. With technological progress, the products must be innovated constantly and the result does not always come out as the expectations of the client, etc..

Under these conditions, do you still believe that your job is guaranteed for many years?

We notice that more and more traditional companies in the market are closing their large distribution centers due to decreased revenues resulting from a low number of sales. This result occurs because customers are not buying as much as organizations expect. You may believe that this is a problem only of senior management and do not need to worry because there is nothing to do to help directly. However, the bad news is that this is also your problem also we think that a bankruptcy does not dismiss just one, but all the staff. The good news is you can and will save your job helping the organization which works to improve increasingly. From the point of view of information technology I present some attitudes:

• In your organization, try to understand in which part of the chain of the value stream you work. For example: the creation of the product, providing a service to customers, maintenance, supporting, etc.. Notice how much your work is important to the customer and how you can improve it. Talk to your boss, present some ideas and if necessary, prepare an A3.
• Try to identify waste and what prevents the client from receiving a better service or a better product. Many times it may seem simple to see where other people are making mistakes, but what about when we are wasting something, is it so easy to identify? Understand some examples of waste in IT by clicking here.
• The more you are the end of the process, the greater the chances of finding problems that have a negative impact on customer satisfaction, so put yourself in his place, go to Gemba, look for problems and find simples and fast solutions.
• Talk with other employees, sometimes they see problems that you have not yet identified.
• With the full involvement of senior leadership, employees of a company are able to view and resolve problems quickly. In an article called Essential Attitudes for Improvement, Lando Nishida describes how people should ask the right questions. Knowing what and how to makes a big difference to the understanding of a problem and consequently discovering solution.
• The support has valuable information that can help improve a product or service quickly, though often they end up being lost with time because the company there is not concerned about in checking and classifying the customer complaints. Make sure there is a specific area of support for the product in which you work directly and ask them what they have heard or learnt from customers lately.

If each one of the employees had simple attitudes like these, together they could make a big difference in how a company is positioned in the market, showing concern about the opinion of customers towards their products or services and even improving them more and more as the customer desires.

It is worth noting that these are just some attitudes, but there are many other ways you can contribute to your organization prosperity, and consequently can secure your job. To discover other attitudes simply ask yourself the question: "If I were the owner of the company, what would I do?”. Also, keep in mind that there are no perfect organizations, which none of these attitudes cannot be applied. Remember, the spirit of Kaizen is not just doing better today than yesterday, but also that your client can notice this improvement in some way.

Data da publicação: 06/10/2014

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